Complaints

Complaints:

You may contact us in any of the following ways.
• visit our website www.aman.ae and select Complaints under Contact Us
• send a letter to the management at AMAN Insurance, P O Box 157, Dubai, UAE.
• transmit a fax to +971 4 3193112
• telephone us on 800 4998 or +971 4 319 3111 and request our Customer Service staff to register your complaint
• walk in to our office and request our Customer Service staff to register your complaint

For any other information you may require please fill out the complaint Form below:

Complaint Form
Please fill out the form in its entirety
Name: *
Email: *
Contact Number: *
Department: *
Medical Section
Complaint Category: Denial of coverage 
Rejection of claim 
Accuracy of documentation provided 
Delays in process (refunds, reimbursements, approvals, issue of membership cards, additions or deletions of members) 
Administrative or operational process or procedures 
Product dissatisfaction or suitability 
Changes to policy terms (exclusions, conditions, renewal, premiums, network coverage) 
Service provided by staff or departments (efficienty, attitudinal, behavioural, knowledge) *
Name of the Member: *
Old Complaint No.:
MemberCard Number:
Reference / Policy No.:
Company Name (If corporate scheme):
Intermediary Name (Broker Name):
Requirements / Comments / Remarks if any:

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